How do I open the grown-up area?
On the home screen, tap the lock button, then press and hold the button for 3 seconds until the bar fills. Letting go early starts it again. Buying, Restore, settings, sharing and printing all sit behind this check.
I paid but the packs are still locked
Open the grown-up area and tap Restore. Make sure the device uses the same Google account that made the purchase. Restore asks Google Play for your purchases and unlocks them again.
Can my family share one purchase?
On Android, Google Play does not let in-app purchases be shared through Family Library. A purchase works on every Android device signed in to the same Google account.
Refunds
Payments go through Google Play, so refunds are handled by Google. See Google Play's refund help. If something went wrong, write to us too and we will help.
Where are my child's drawings?
Every finished or started picture is kept in My art. The app never deletes them. They live only on this device, so uninstalling the app removes them. To keep a favourite, open it in My art and use Share (behind the grown-up check) to save or print it.
Does it need the internet?
No. Mikipo Paint works fully offline, with no ads and no tracking. Only buying and restoring purchases use Google Play.
Turning sound or music off
In the grown-up area, use the Sound and Music switches. The app remembers your choice.
Still stuck?
Write to [email protected]. Tell us your device model and what happened. A real person reads every message.